DETROIT–Industry-wide, mortgage servicers earned high levels of consumer satisfaction during the pandemic, but the findings bely a “bigger set” of customer experience challenges—particularly for bank-affiliated lenders, according to J.D. Power.
Fresh Today
WASHINGTON—While the U.S. economy reported growth of 6.5% during the second quarter, it’s still a number that fell “short of expectations,” according to one CU economist.
ST. GEORGE, Utah–A new survey confirms Americans continue to overwhelmingly prefer to interact with a human being when contacting customer/member service centers, but also found hold times are three times longer than most people are willing to wait and offered additional insights into what consumers like and strongly dislike when calling.
OMAHA, Neb.–Just how much do employees value working from home? Some are willing to trade compensation and benefits, according to one new survey.
ALEXANDRIA, Va.–NCUA has issued two prohibition orders in July. The two individuals are prohibited from participating in the affairs of any federally insured financial institution.
MILWAUKEE, Wis. – Emergifi, a CUSO of Corporate Central Credit Union, said it has partnered with JOLT Advantage Group to offer Robotic Process Automation (RPA) solutions to credit unions.
WASHINGTON–A group that is being backed by the Federal Reserve said a “major milestone in the transition away from U.S. dollar (USD) LIBOR” has been accomplished via a formal recommendation for its replacement.
SAINT PAUL, Minn. – During July the WINcentive Savings program, a prize-linked savings initiative administered by the Minnesota CU Network and offered at 21 f the state’s credit unions, announced the latest winners of the monthly and quarterly prizes of up to $1,000.
WASHINGTON– The Federal Trade Commission reported it is sending refund checks totaling nearly $2.3 million to people who lost money to credit card debt relief schemes.
CORPUS CHRISTI, Texas–Gulf Coast Federal Credit Union said it has become the first credit union to convert from a community charter to a multiple common bond charter in order to obtain a larger, yet entirely inclusive community by adding multiple underserved areas.