MADISON, Wis.—CUNA has released a new case study that details how one CU turned around its processes to streamline operations and create a more unified work environment.
Titled “Optimizing efficiencies, one process at a time,” the study tells the story of Illinois-based IH Mississippi Valley CU. Broken up by an inefficient “back-office vs. front-office” culture, the credit union utilized Process Analysis & Optimization (PAO)—a collaborative program between CUNA and FI Strategies, LLC. The program helps credit unions recognize inefficiencies and take steps to correct them.
During their two-year investment in PAO, CUNA and IH Mississippi Valley CU conducted six “think tank” sessions with staff members throughout the credit union and discovered various procedural inadequacies and areas of inefficiency.
Changes for the credit union made possible by PAO include:
- New cash counting system saving 12 working weeks per year
- Reduced downtime in member service
- More focused, goal-oriented board reporting
- More efficient labor allocation and process ordering
“PAO fosters teamwork across the organization; gets staff involved in the cost/benefit analysis of our daily work and processes; builds leadership and enhances strategic direction,” says Brian Laufenberg, CFO at IH Mississippi Valley CU.
Click here for details on how to receive a complimentary copy of the case study.