WASHINGTON— The CFPB has ordered international remittance company Wise to pay nearly $2.5 million for a series of “illegal” actions, including advertising inaccurate fees and failing to properly disclose exchange rates and other costs, the CFPB said.
Wise allows customers to send, receive, and store remittances through a mobile app and prepaid accounts and debit cards.
The CFPB said it found the company “misled” customers in the United States about its ATM fees and failed to properly disclose other fees.
“When people sent money that did not arrive on time, Wise failed to refund the remittance fees in the timeframe required by law,” the agency said, adding, overall, the company’s actions led to hundreds of thousands of dollars in harm to consumers.
The CFPB said it is ordering Wise to pay approximately $450,000 in redress to harmed consumers and to pay a $2.025 million civil money penalty.
“By deceiving customers, Wise gave itself an unfair advantage over other competitors in the remittances market,” said CFPB Director Rohit Chopra. “New technology can help make money transfers cheaper and more convenient, but companies must be truthful and live up to longstanding law.”
Wise does not have any physical storefronts in the U.S., and instead relies on a mobile app, along with its prepaid and debit cards. Wise offers U.S. consumers two products: Send Money (remittance transfers through its mobile app) and the Wise Account (a prepaid account product).
The CFPB said it found that Wise violated the Consumer Financial Protection Act of 2010 by advertising inaccurate ATM fees and charges to U.S. customers. The CFPB also found that Wise violated the Electronic Fund Transfer Act in a variety of ways, such as failing to properly disclose exchange rates and failing to refund fees when funds were not available to the recipient on time.
According to the Bureau, the company harmed consumers by:
- Sending false advertisements: “Wise sent multiple emails and blogs to its customers around the globe announcing lower ATM fees, free withdrawals, and other customer perks. Wise led customers in the U.S. to believe these perks applied to them, when they, in fact, did not. For instance, Wise said 80% of customers would pay lower ATM fees, however, few, if any, of those customers were U.S.-based. Likewise, U.S.-based customers were led to believe they would receive two free withdrawals of slightly more than $200 each. In reality, they only received two free withdrawals up to $100 each,” the agency said.
- Failing to appropriately disclose fees and other costs: “Wise made a multitude of disclosure errors. These included failing to disclose accurate fees to consumers who funded prepaid accounts using a credit card through Apple Pay or Google Pay, failing to properly disclose exchange rates, failing to refund fees when funds were not available to the recipient by the date of availability, and failing to make other required disclosures,” the agency said.
The CFPB’s order requires Wise to:
- Pay approximately $450,000 to harmed consumers: The practices used by Wise resulted in thousands of customers losing money. For example, the company’s prepaid card violations resulted in at least 16,000 consumers being overcharged.
- Pay a $2.025 million fine: The company will pay a $2.025 million penalty to the CFPB’s victims relief fund.