SALT LAKE CITY – New speakers and sessions have been added to the agenda for CXFusion 2016, which draws customer experience (CX) professionals and business leaders from around the world to experience three days of innovation, education and networking. CXFusion takes place on April 25-27, 2016 at the Bellagio Hotel in Las Vegas.
Following the theme of “Delivering the Promise of Customer Experience,” keynote speakers, industry analysts and customer experience professionals will provide attendees with insights and guidance on how to manage a customer experience program to achieve higher customer retention and increased financial gains.
Keynote speakers include R “Ray” Wang, principal analyst and founder, Constellation Research and David McCandless, influential author and information designer.
More than 500 participants from around the world are expected to attend CXFusion to discover new ideas, network with peers, and design new approaches to increase customer retention, conversion, and lifetime value. Fifty-six sessions, 12 interactive workshops, and a VoC certification program provide a wide variety of learning options. In addition, attendees will be offered an optional two-hour tour of Zappos, widely recognized as a customer-centric organization.
Registration is open at www.cxfusion.com.