RALEIGH, N.C.–Coastal Credit Union said it is restructuring its management team into six divisions. The credit union said it undertook the realignment with several objectives in mind, including executive succession and member service improvements.
“Over the next few years there will be a number of key leaders retiring and Coastal wants to ensure we are developing our leadership for the next two decades,” said Coastal’s President and CEO, Chuck Purvis, in a statement. “Additionally, with this new realignment, Coastal will be able to increase the pace of digital banking innovation and self-service channel development while continuing our tradition of operational and service excellence.”
The changes include:
- Willard Ross, chief strategy and talent officer, will lead the strategy and talent division consisting of human resources, training, strategic planning, corporate affairs and support services.
- TJ Wyman, chief retail officer, will lead the retail services division consisting of retail sales and service, wealth management, marketing and Daymark Realty.
- Rick Mullen, chief lending officer, will lead the lending division consisting of mortgage lending, business lending and consumer lending.
- Kris Kovacs, chief information officer, will lead the technology division consisting of IT, digital banking and business transformation.
- Tami Langton, chief financial officer, will lead the finance division consisting of accounting, enterprise risk management, finance and reporting/analytics.
- Jim Pack, promoted to chief member service officer, will lead the member service division consisting of the member call centers, loan operations, deposit operations and member loyalty.
The $2.5-billion Coastal has 204,000 members and 1,400 business partners.