MONTGOMERY, Ala.—Members of MAX Credit Union are claiming an employee of the $1.1-billion CU shared a member’s personal information on Facebook, and they are demanding answers.
DJ Markwell, senior VP-marketing with MAX, confirmed for local WSFA 12 that the credit union was alerted to the alleged incident and that local authorities are investigating. A MAX employee has been placed on leave.
WSFA 12 News found screen shots of the alleged posts on the Facebook group Prattville-Millbrook Montgomery Black List.
The Facebook user gives information about a couple the user claims have an account with a negative balance. The posts use the hashtags, “perks of my new job” and “I know everyone's dirt.”
MAX Credit Union would not confirm or deny the posts with WSFA 12, simply telling the news station it is letting the “investigative process work itself out.”
“We have to protect the privacy issues of the customers and the privacy issue of the employee, so we're just having to let that take it's natural flow when that's finished we'll know exactly what's going on and what's not going on,” Markwell told WSFA 12.
About an hour after WSFA 12 left the MAX offices, the credit union posted a statement on its Facebook page, according to the news outlet, that read: “MAX is working with local authorities to investigate reports alleging that a MAX employee commented on social media concerning a customer account. A thread of commentary began on the company's Facebook page on Friday, March 13, and MAX has responded on its page to those concerned that the matter is under investigation.
“We are collecting and analyzing all relevant facts and data. In the meantime, we emphasize the seriousness of our commitment to protecting our customers' personal information. As always, any claims are taken extremely serious and are thoroughly investigated. MAX will continue to work with authorities to find the truth and take all appropriate action.”
Markwell also said that there are so many erroneous social media posts out there he can't deal with them all.
MAX officials stated that per company policy, the accused employee will remain on leave pending the outcome of the investigation.