ALPAHARETTA, Ga.—Branch appointment software, those tools that allow consumers to schedule meetings with FI staff via their PC or mobile device, not only improve the CU’s tech-savvy image, they increase employee productivity.
That is the finding of FMSI, whose studies show that two to three hours of non-member facing employee downtime costs the CU $50 to $75 per day per staffer.
FMSI has an infographic that details how branch appointment tools are improving the performance of FIs’ bricks-and-mortar locations.