BEND, Ore. – As part of an effort to enhance access to its facilities, Mid Oregon Credit Union said it has installed the RightHear Accessibility system at all seven branch locations.
The technology means the branches are now fully accessible to people who are blind and visually impaired, MOCU said.
“The RightHear system offers a user-friendly experience, empowering individuals with visual impairments to explore and engage with their surroundings seamlessly,” the credit union said in a statement. “Upon entering the premises, users can easily access audio instructions and directions through their smartphones, guiding them to key points of interest such as restrooms, teller windows, entrances, and more. The information can be delivered in up to 26 languages, ensuring that the solution meets the needs of the diverse population residing in Central Oregon.”
Key Features
According to the $736-million Mid Oregon CU, key features of the RightHear system include:
- Real-Time Audio Assistance. The RightHear mobile app, available for both iOS and Android, provides users with real-time audio guidance and information about branch services.
- Orientation Assistance. “Users can effortlessly acquire better orientation, receive audio descriptions about their surroundings, and easily locate important areas, enhancing their overall experience and independence,” the CU said.
- Event and Service Information. The RightHear system is capable of delivering detailed information about upcoming events, and any relevant announcements, ensuring that everyone is well-informed when they arrive at a branch location, according to MOCU.
‘Equal Access’
"Mid Oregon believes that everyone should have equal access to affordable and convenient financial services," MOCU VP-Marketing Kyle Frick said in a statement. "With the installation of RightHear, we are taking a significant step in improving access for all members, including those who are blind or low vision. The implementation of the RightHear system aligns with our ongoing dedication to supporting our community and leading the way in providing better convenience through enhanced technology."