RALEIGH, N.C. – A woman who worked as a call center rep for a credit union has pleaded guilty to bank fraud and misuse of social security numbers, the U.S. Attorney's Office, Eastern District of North Carolina reported.
Jillian Scott, 31, faces a maximum penalty of 35 years in prison when sentenced later this year.
According to court documents and other evidence presented in court, Scott was employed as a customer call representative for State Employees Credit Union (SECU) here and worked remotely from her home on a SECU issued laptop.
“As a customer call representative, Scott had access to both the personal identifying information and account information of SECU members. Between November 2018 and June 2021, Scott used her position to access the (credit union) accounts of more than 20 (members) who called the member service line for questions regarding their accounts. The (members) were unaware that Scott repeatedly accessed their accounts for reasons unrelated to their customer service call,” the U.S. Attorney's Office said.
As part of the scheme, Scott used the personal identifying information from members’ accounts to create fraudulent PayPal and CashApp accounts in their names. Scott then used these fraudulent PayPal and CashApp accounts to transfer money from the members’ SECU accounts to accounts owned and controlled by her. She also created fraudulent bill pay checks, which she used to move money from the SECU customer’s accounts into her own accounts. In total, Scott made nearly 700 fraudulent CashApp transactions, 120 fraudulent PayPal transactions, and 47 fraudulent Bill Pay transactions, for a total loss of nearly $80,000, U.S. Attorney's Office said.