ALEXANDRIA, Va.–NCUA will host a webinar, “Consumer Complaint Handling and Fair Lending Oversight,” on Thursday, Oct. 29, 2015, beginning at 3 p.m. ET.
Online registration is now available here. Participants will also use this link to log into the webinar. Registrants should allow pop-ups from this website. There is no charge.
According to NCUA, during the 90-minute webinar, Gail Laster, director of NCUA’s Office of Consumer Protection, and staff from the Division of Consumer Affairs and the Division of Consumer Compliance Policy and Outreach will discuss:
- Improvements to NCUA’s Consumer Assistance Center complaint handling process.
- Effective credit union fair lending oversight practices.
- Standards for finding practices to be unfair, deceptive, or abusive.
Participants may submit questions in advance at WebinarQuestions@ncua.gov. The subject line of the e-mail should read “OCP Webinar.” Participants with technical questions about accessing the webinar may e-mail audience.support@on24.com. This webinar will be closed-captioned and then archived online approximately three weeks following the live event.