SAN ANTONIO–San Antonio FCU said it has adopted FMSI’s Omnix Staff Scheduler, Omnix Interactive Dashboard, and Omnix Performance Analytics solutions.
The $2.8-billion credit union said it will use FMSI’s software to improve its staffing process across its 17 locations.
“Prior to selecting FMSI we did not have a sophisticated staffing model, and staffed mostly full-time frontline employees,” said Sonya Herrada, regional manager at SACU. “With the help of FMSI’s system, we plan to better utilize part-time employees, place the right number of staff members at the right time, ultimately minimizing excess staffing cost and improving service for our members.”
According to FMSI, its Omnix Suite of Products keeps down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI said its system quickly empowers management teams with easy-to-read and actionable business intelligence.
“As a Symitar user, we were impressed with FMSI’s experience in handling many other financial institutions who also utilized Symitar,” added Herrada. “This proven track record combined with their reputation made it a simple choice to select FMSI.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” said W. Michael Scott, CEO/chairman of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
For info: http://www.fmsi.com or call 877.887.3022.