HOUSTON–Texas Dow Employees CU (TDECU) said it will extend ATM fee reimbursements at non-TDECU locations for all members for one more month as it enters the final stages of an ATM upgrade project.
TDECU said it is upgrading its entire ATM system with new machines that feature innovative technology designed to provide “greater financial security.”
“Members may experience some logistical delays as the ATM machine at their local TDECU Member Center is taken offline, but the inconvenience will lead to an improved member experience,” the credit union said.
‘Most Secure’
In May of this year TDECU reported it began installing DN Series ATMs from Diebold Nixdorf, which “provide the most secure self-banking experience available.”
According to the credit union, the new machines feature the ActivEdge Premium reader, which requires users to enter cards long-edge first.
“This prevents the installation of skimmers…while additional detection technology can provide real-time alerts and stop fraudulent activity before it starts,” TDECU said.
The Top Priority
In a statement, TDECU CIO and Technology Officer Ashish Chopra added, “Protecting our members is our top priority and when we realized the security these new ATMs provide, we knew we had to make the change. We have shifted to an ATM-as-a-service model and know that if one of our machines goes down, we can rely on Diebold Nixdorf to repair it quickly. This is something our Members deserve.”
The upgrade covers all TDECU ATMs, including those located inside Buc-ee’s locations, and is scheduled to be completed by Sept. 13, 2024.