MONETT, Mo.–Two credit unions have selected the Symitar EASE data processing solution, which is the outsourced delivery model of the Episys core processing platform. Symitar is a unit of Jack Henry & Associates.
Selecting the Symitar solution were VA Desert Pacific FCU and East Idaho Credit Union.
“The two credit unions opted to outsource with EASE to eliminate the need to manage hardware maintenance and upgrades. In doing so, they also gain the support of Symitar in meeting compliance objectives and can become more effective at allocating resources – allowing employees to focus on strategic member-facing activities,” the company said.
The $70-million VA Desert Pacific in Long Beach, Calif. wanted a core partner with more functionality than its previous provider was able to offer, according to Symitar, and was seeking flexibility, openness to integration, and easy access to data in a solution.
“Knowledge is power; the more information we have about members, the more effectively we can address their needs,” said Christine Wood, executive vice president of VA Desert Pacific FCU. “We want to be there for our members when they need us, or even before they know they need us. We expect a lot from our core provider relationship, and Symitar has the expertise and depth of power to help us meet our goals.”
The $260-million East Idaho CU in Idaho Falls said it was seeking to support its recent and ongoing growth, and needed a core provider that would allow it to easily expand its portfolio and add valuable products and services. After an exhaustive search, the credit union said it chose Symitar for the Episys platform’s extensive integration and high levels of customization.
Don West, vice president of information technology at East Idaho CU, said, “While evaluating our different options, we understood that Symitar had the best product on the market to help us achieve our long-term goals. With Symitar technology, it isn’t a matter of if we can do something, but rather when we can do it. Outsourcing with EASE allows us to forgo the challenges of maintaining hardware, while still allowing us to be in control. With Symitar, the sky is the limit.”
Both of these credit unions are adding other Jack Henry & Associates products as well, among them Advanced Reporting for Credit Unions (ARCU). ARCU brings together information from multiple sources so that the credit unions have greater access to more comprehensive data, and a fuller understanding of member behavior, the company said. The credit unions will leverage ARCU for an enhanced view of operations, tracking key business indicators, and focusing decision makers on areas that need attention.