HOUSTON–AMOCO FCU has selected Dolphin Debit to manage its 14 ATMs.
The 81-year-old Texas City-based credit union, with more than 80,000 members and over $900 million in assets, has been working with Dolphin since late 2017.
“Before I was over ATMs, I never knew how much work went into them,” said Ashley Carner, chief operations officer at AMOCO FCU. “Machines constantly need attention and third-party maintenance and cash vendors need to be managed. They take a lot of staff time to manage when we should be spending that time serving our members.”
AMOCO FCU looked into outsourcing its entire ATM fleet and, as Carner noted, “Dolphin Debit gave us exactly what we were looking for.”
The SEG-based credit union deploys its ATMs at its 10 branches and at key SEG partner sites, such as colleges and hospitals.
“We couldn’t be happier now,” Carner said. “I know someone else is always watching my ATMs. Dolphin Debit proactively reaches out to us, alerting us to any possible ATM problems before our members tell us. We’ve never had a partner do that for us, and it really improves the member experience.”
She added that AMOCO FCU is talking with a local community partner about adding another Dolphin-managed ATM, and “It is an easy ‘yes’ for me this time. Before, I would have been adamantly opposed to managing another ATM. Now we just call Dolphin Debit.”
“Not everybody feels as strongly about their ATMs as Ashley Carner does, but managing them is still a major headache for so many credit unions,” said Gary Walston, co-founder of Dolphin Debit. “That is why we do what we do, to free our clients to focus on what matters most to them, serving their members.”