LAUREL, Md.–The $644.5-million APL Federal Credit Union said it has selected PSCU to provide it with credit and debit card processing services and contact center support.
The 30,000-member APL FCU conducted a “rigorous evaluation process to identify a solutions provider with the right portfolio of services and a shared focus on delivering exceptional member experiences,” the CUSO said. “The credit union prioritized enhancing contact center interactions alongside industry-leading credit and debit card features and functionality.”
“We are pleased to collaborate with PSCU, known among credit unions for its trustworthiness and technological innovations, to offer our members this enhanced card program,” said Kevin Marvel, vice president, marketing and communications at APL FCU. “By integrating contact center support and card services, this new partnership positions APL FCU to deliver seamless assistance for card activations when the program launches later this year, producing an added benefit for our employees and members.”
According to PSCU, beginning later this month the company will provide contact center support to APL FCU. The credit union plans to launch its new card program in September 2023.
‘Leading Edge Solutions’
“It is an honor to welcome APL FCU to the cooperative,” said Scott Wagner, EVP, chief revenue officer at PSCU. “We look forward to working closely together, leveraging PSCU’s leading-edge solutions to deliver highly functional, reliable and secure programs that will help facilitate seamless experiences and best-in-class service for the credit union’s valued members.”
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