SAN ANTONIO–KIVA Group, a provider of omnichannel CEM/CRM software, and MX, a provider of unified financial data, announced that America First Credit Union (AFCU) in Levi, Utah has successfully deployed the companies’ technologies to power its mobile banking application. With the Helios cross-platform framework from MX and KIVA’s open integration middleware, AFCU is providing a feature-rich, user-friendly mobile experience that’s earning high praise from its members, the companies said.
“When AFCU recognized it was time to overhaul its mobile banking application, the institution made a bold move to take an entirely new approach to application development,” the companies said in a statement. “AFCU had been using a waterfall development process, where programmers would make a long laundry list of changes over months, and possibly years, before implementing them. AFCU turned to MX to take advantage of the company’s agile approach and gain the ability to make rapid iterations on its mobile application. MX engaged KIVA Group to provide the integration middleware which unifies AFCU’s Fiserv core processor and all the other systems (e.g. bill pay, remote deposit capture, fraud detection, etc.) that feed into the mobile application.”
“Our chief goal is to delight our members,” said Brice Mindrum, mobile services manager, America First Credit Union. “While this sounds simple, from a technology perspective it’s quite complicated. There are many connections that must be made behind the scenes to deliver a flawless member experience. MX and KIVA Group alleviate that complexity and are giving us the ability to provide an exceedingly customizable and interactive mobile application.”
According to the companies, AFCU members have given the application very positive reviews; thus far, it has earned a 4.5+ star rating in the Apple and Android app stores. The high degree of member satisfaction can be attributed to many factors.
“Among other things, Helios is a native cross-platform framework, which means it's fast, stable and device optimized, providing AFCU members with a full-feature digital banking experience on tablets and mobile phones,” the companies said. “KIVA’s integration technology is enabling the credit union to move, exchange and translate data from disparate systems – third party and in-house services – in real-time. This ensures that all information displayed in AFCU’s mobile banking application is accurate and up-to-date after every member transaction.”
The positive reviews can also be attributed to the fact that the Helios framework integrates the best of mobile banking functionality with the best of personal financial management tools, enabling members to become financially strong, the companies added.
KIVA has also built several additional back-end features for AFCU that have surpassed the credit union’s expectations for data integration and access. For example, KIVA was instrumental in connecting AFCU’s fraud and session monitoring tool with the mobile application. The exchange of data is giving the credit union an early advantage on fraud detection and troubleshooting, the company said.