BIRMINGHAM, Ala.– America's First FCU has successfully deployed IMM's Teller Item Capture solution. The Rahway, N.J.-based company said the credit union has now gained processing efficiencies at the teller line by truncating the paper check real-time during the member transaction. AmFirst is Alabama’s third largest credit union and serves its communities with 19 branch locations throughout the state.
“Our previous branch capture process was outdated and required too much end-of-day balancing time and effort from our tellers," AmFirst’s Vice President-Process Management Robin Moore, said, IMM Teller Item Capture was a game changing improvement on how we capture, archive and subsequently research checks, institution-wide. We now have a streamlined teller transaction process while reducing keystroke errors. Additionally, we can detect non-negotiable items or ones without proper MICR information immediately; this all takes place in a paperless environment enabling us to realize significant efficiencies across all departments.”
IMM’s Teller Item Capture is compatible with shared branching and offers greater flexibility with sort patterns for on-us transactions and transit items. Key transaction data from the check image is automatically entered into the deposit platform screens, simplifying end-of-day balancing. Each transaction is then balanced, keeping the teller in a perpetual state of balance throughout the business day.
“And because IMM has the unique ability to easily and quickly integrate with our existing systems, the resulting transactional data from the teller line is automatically fed into our Fiserv Spectrum core system," said More. "Taking advantage of this integration has given us enhanced flexibility and performance that was not previously available. IMM has been a great partner and the support during and after implementation has been excellent.”
Added IMM VP-Partner and Client Success Philip Elwyn, AmFirst is moving towards a more digital institution as the industry, and members’ needs, continue to evolve. The credit union has made digital transformation a top priority, with IMM Teller Item Capture an important part of its greater strategy. AmFirst’s Interactive Teller Machines (ITMs) coupled with IMM teller capture enabled them to achieve both competitive differentiation and cost efficiencies. With this approach, AmFirst can ensure a positive member experience and increased interaction – crucial components in today’s competitive landscape.”