EAST HARTFORD, Conn.–American Eagle Financial Credit Union said it has selected Fiserv as its new core processor.
The $1.9-billion American Eagle, established in 1935 by a group of employees from Pratt & Whitney, said it will utilize DNA from Fiserv to facilitate the integration of third-party solutions and to service small business banking accounts directly on the core system.
“Members increasingly expect Amazon-like experiences in every aspect of their lives, and want us to understand and even predict their needs,” said Jim Evans, chief information officer at American Eagle Financial Credit Union. “The extensibility and scalability enabled by the open architecture of DNA will allow us to be more flexible in how we deliver services to our members.”
According to Fiserv, DNA is a modern core account processing platform with an open architecture that makes it easier for financial institutions to integrate other solutions, bring products and services online quickly, and add new capabilities using downloadable DNAapps. “DNA also provides a 360-degree view of member relationships that enables financial institutions to deliver personalized service and more relevant product offerings,” the company said.
Refocused Resources
Fiserv added that in order to refocus internal resources on business innovation, American Eagle Financial Credit Union has also chosen to have Fiserv host the platform, “leveraging outsourced expertise in regulatory compliance, security and database management.”
“Credit unions are searching for ways to meet the constantly evolving expectations of their members,” said Sam Boggs, president and general manager of Open Solutions at Fiserv. “The right technology can help them meet and exceed those expectations by making it easier to innovate and deploy new services. We look forward to working with American Eagle Financial Credit Union to help create impactful experiences that will allow them to differentiate while driving member satisfaction.”