PORTLAND, Ore.–Axiom EPM said it has been named a Core Vendor and received the top customer satisfaction rating in the Pulse of Performance Management 2015 report published by BPM Partners. The Core Vendors list and customer satisfaction scores were revealed in the annual IndustryWeek / BPM Partners webcast. Axiom EPM received a customer satisfaction rating of 4.92 on 5.00 point scale.
This is the third year in a row that Axiom EPM was recognized during the BPM Partners Pulse Performance Management webcast for its industry-leading customer service and comprehensive performance management solutions that serve a range of industries including banking, healthcare, and higher education.
“To consistently achieve these high satisfaction ratings is truly impressive and a testament to Axiom EPM’s comprehensive software platform, industry specific applications and customer-centric consulting and support services,” said Craig Schiff, President and CEO of BPM Partners. “We believe that Axiom EPM is a good choice for anyone looking for a comprehensive and unified performance management solution.”
According to the BPM Pulse survey, the most critical capabilities for organizations evaluating performance management software solutions include ease of use, Microsoft Excel integration, cloud deployment and management reporting that drives better decision making. According to the BPM Pulse research, 85 percent of organizations are still using Excel to supplement their planning systems due to the familiarity and flexibility Excel provides for financial modeling. A key driver for Axiom EPM’s success and high customer satisfaction ratings is tied to its unique approach for integrating Excel within an Enterprise-grade cloud performance management software platform.
“Unlike vendors who offer an ‘Excel-like’ experience with browser-based grids or Excel plug-ins, Axiom EPM offers a true Excel experience architected on top of a scalable, secure Microsoft Azure cloud infrastructure. The result is a high-performing cloud-based system that not only eliminates spreadsheet chaos, but also enables finance professionals to work in a familiar environment for maximum flexibility and broad organizational adoption,” said Jason Sussman, CEO, Axiom EPM Software.