TAMPA– Best Innovation Group (BIG) said it is partnering with Geezeo to bring additional capabilities to BIG's Financial Innovation Voice Experience (FIVE) platform. The new features will allow users of BIG’s FIVE voice banking platform to receive deeper behavioral insights into their financial activities at participating financial institutions by simply speaking to their Amazon Alexa and Google Home devices, according to the companies.
"As the leading provider of voice banking skills for financial institutions, BIG will continue expanding the functionality of our FIVE platform to support the needs of our credit union clients and their members,” said John Best, founder and CEO of Best Innovation Group. “BIG will continue to cultivate relationships with cutting-edge partners like Geezeo to create the most comprehensive, interactive voice banking environment for our clients and their users.”
The companies said the new functionality, which is currently under development, will leverage Geezeo’s conversational Software Development Kit and BIG’s integration with a participating financial institution’s core banking software to answer questions such as, “How much did I spend on groceries last month?”
"The functionality is anticipated to expand into more predictive questions ranging from 'Can I afford to buy this suit?' to more significant expenditures such new car loans," BIG said. "Geezeo’s segmentation capabilities will allow their financial institution clients to target members with promotions. Member can get more information about promotions as part of their conversation with Alexa or Google Home."
"The Internet of Things gives financial institutions the opportunity to deliver more personalized, intuitive services to customers,” said Shawn Ward, Geezeo CEO. “Specifically, there is rapid growth in voice-enabled assistants as they are becoming part of consumers’ everyday lives. We believe there a variety of ways our Conversation SDK can be leveraged to enhance the overall banking experience while helping consumers maintain a higher sense of financial control."
BIG said it anticipates new features could begin rolling out to eligible FIVE clients in early 2019.