HACKENSACK, N.J. & VERNON HILLS, Ill.–Vidyo, a provider of integrated video collaboration, said that Baxter Credit Union (BCU) has deployed a video banking service using its cloud-based video collaboration technology, with the goal of launching a number of video-only branches in 2017.
BCU members use video to remotely connect face-to-face with CU representatives from remote locations.
“Through this unprecedented access to live financial representatives, BankOn Mobile Video provides the most complete customer experience, allowing branches to offer longer hours, expanded services, and immediate, personalized assistance,” the company said. “BankOn Mobile Video calls can be initiated through the mobile video app, web portal or customer communication center, enhancing connectivity for institutions and their members, while removing the need for either party to be in a physical office, branch or retail store.”
To provide better access to members, BCU plans to leverage Vidyo to launch a number of video-only branches in remote locations. More than 65% of BCU members are not located near a branch; the video-only branches will demonstrate the ability of next-generation video collaboration technology to help credit unions simultaneously increase both simplicity and member engagement, the company said.