ITHACA, N.Y.–CFCU Community Credit Union here says it has selected Fiserv to provide it with a suite of solutions that will deliver a more integrated mobile, online and in-branch member experience.
CFCU Community Credit Union will leverage the Digital Edgesuite, which includes the DNAcore account processing platform and Architect digital banking platform, along with other solutions, Fiserv said.
“The new technology will enable the credit union to enhance its commercial servicing capabilities through expanded offerings such as wire transfers and ACH originations through online banking,” according to the company.
It will also advance the credit union’s digital-first growth strategy by providing an integrated digital ecosystem for online, mobile, branch and back office needs, Fiserv said.
A Desire to Connect
“People want to be able to connect with their financial institutions when and how they choose,” said Lisa Whitaker, CEO of CFCU Community Credit Union. “With our field of membership more than doubling, we’re focused on attracting new members by delivering compelling financial experience touchpoints. Fiserv was the only provider that offered the core platform and integrated digital solutions we needed to improve efficiency and make the member experience better and easier -- whether they’re mobile, online or in the branch.”
As part of the Digital Edge suite, the credit union will also add solutions from Fiserv for electronic bill payment, wire transfers, ACH processing, card processing, teller capture and multichannel marketing, according to the company.
Goal is to Streamline
“Among the things that led us to select Fiserv was the integration, ease of use and cohesiveness of its solutions for both our staff and our members,” said Paul Kirk, CFO with CFCU Community Credit Union. “With DNA, we’re able to streamline and automate a number of processes and give our staff access to nearly everything they need in one place without going out to multiple applications.”
“Executing on a growth mindset requires the right technology partner,” added Vincent Brennan, president, Credit Union Solutions, Fiserv. “We look forward to working closely with CFCU Community Credit Union to enable them to create integrated, real-time experiences that will help attract new members and deepen ties with existing ones.”
The $1-billion CFCU Community CU has approximately 70,000 members.