GRAND RAPIDS, Mich.–CU*Answers has added a “Who Has Access” page to all of its client board websites. CU*Answers said it offers a board site to their client credit unions free of charge, allowing credit unions to share digital documents for board meetings, create a rolling calendar for upcoming meetings and connect their board members.
The new “Who Has Access” feature will provide credit unions the ability to view and audit who has access to their board site, which is a critical function for credit union boards, according to the company.
CU*Answers said the board sites are built using a responsive WordPress platform, making them easy to manage, and allowing board members to easily access and publish pertinent information using their device of choice whether it be a desktop, tablet or mobile.
Meanwhile, Xtend, Inc., the Grand Rapids, Mich.-based CUSO that is an affiliate of CU*Answers, reported it has been providing call center and digital communication assistance to 114 credit unions undergoing bill pay conversion projects. Each project was managed by CU*Answers. During that six-month period, all credit unions implemented the bill pay solution from Payveris.
“When our partners at CU*Answers asked us to bring our shared resources services to the table to assist our mutual clients with their deployments of the Payveris bill pay solution, we were excited to participate,” said Xtend President Scott Collins. “It was right up our alley—execute member communication campaigns that would help members before, during and after the launch of this new tool set—and our team was definitely prepared for the challenge. What we didn’t know at the time is that it would result in over one hundred projects that would utilize our services to varying degrees, many of whom we had never provided services for in the past. It not only gave us a chance to demonstrate our value proposition to new partners, it also helped us prove to ourselves that we could help CU*Answers on a project of this scale.”
For the bill pay conversions, Xtend said it offered a menu of service options that included outbound calls, targeted emails, direct mail and inbound member service calls. According to Collins, the CUSO contacted “more than half a million” credit union members during the project timeframe.