GRAND RAPIDS, Mich.– With more than 170 credit union clients across 23 states, CU*Answers said it recently successfully performed a live production recovery test by redirecting operations of its CU*BASE platform from the primary data center in Michigan to the secondary data center in South Dakota.
“This high availability environment involves identical equipment at both facilities with near real-time data replication to keep the systems synchronized,” CU*Answers said. “Core data processing continues from the secondary data center until the end of the test window where procedures are executed to bring production back to the primary data center.”
The most recent test was performed with the active participation of each credit union to ensure connectivity and functionality from all branch locations, the CUSO said.
‘Hands-On Experience’
“Engaging the credit union in active participation of our recovery events provides the hands-on experience and understanding of the networking and technology environments from the core to the branch required to provide uninterrupted service to the member,” said Jim Lawrence, vice president of Business Continuity. “Rather than perform our tests offline in an isolated setting, being truly prepared requires that all parties involved feel the bumps and bruises that come from learning and improving.”
At the conclusion of each recovery test, CU*Answers noted it also provided a gap analysis report detailing the event including the challenges faced and lessons learned.
“These events and reports are instrumental in credit unions’ vendor due diligence programs,” CU*Answer said.
Additional information about the CU*Answers’ Business Continuity program can be found here https://www.cuanswers.com/solutions/business-continuity/