GRAND RAPIDS, Mich.-- CU*Answers reported it is working on revamping its CU*BASE core platform menu system, and has also announced the winner of its 2015 E-Statement Enrollment Contest and announced an agreement with a new CUSO.
With the new CU*BASE platform menu system, in place of the traditional menu driven navigation, users will see a single, customizable home page with powerful search capabilities and new ways for organizing tools according to each person’s responsibilities and preferences.
Borrowing techniques from the online tools that staff use in their everyday lives, this new style of navigation means that CU*BASE can help credit union staff find what they need, quickly and intuitively, the CUSO reported, adding it will also show users what they can do without overwhelming them while still nudging them toward tyring new things.
“The goal of this enhancement to CU*BASE is to better serve the Google generation, for whom searching in the new norm,” CU*Answers said. “An ‘it’s me’ focus with more user defined preferences shows the user only what they need, and scales back the number of features a user has to wade through to find what they want. All items to help the credit unions and the staff to be more efficient and effective.”
Winners of E-Statement Contest
Separately, CU*Answers has announced the winner of its 2015 E‑Statement Enrollment contest. As part of CU*Overdrive, the CUSO’s low maintenance marketing package for credit unions, contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit unions with an optional full collateral print package for an additional charge. The contest prize is supplied by CU*Answers, however, credit unions may purchase an exclusive prize to ensure their credit union has a winner.
A member of Riverview Credit Union in Marietta, Ohio was the chosen contest winner of a Canon Powershot Camera in the most recent contest, selected by a random drawing of entries from 56 participating credit unions. The contest added 8,863 new enrollments during the contest period of April and May with an overall increase of 23.84% when compared to the 2 months prior to the contest.
For info: http://marketing.cuanswers.com/cuoverdrive2015/.
Audit Link Releases Top 10 Priorities
The company also said that AuditLink, its audit and compliance division, has released its Top 10 list of priorities for 2015. The Top 10 list is available on the AuditLink website.
“The AuditLink Top 10 is a list of future development projects related to audit and compliance features of the CU*BASE® system that we think are particularly important. The list is derived from client interaction and collaboration at regional compliance events sponsored by CU*Answers,” said Marsha Sapino, AuditLink Associate.
The AuditLink Top 10 projects include enhancements to existing features such BSA and AML monitoring, new features designed to uncover fraud and identity theft, and to round out the enterprise risk management platform.
New CUSO Selects CU*Answers
Meanwhile, CU*Answers also announced it has signed a CU*BASE core processing agreement with the newly formed rkGoBig CUSO located in Middletown, Penn. rkGoBig is comprised of six credit unions in Pennsylvania, Maryland and Washington DC with a common goal of reducing expenses through synchronized operations while maintaining the unique identity of each CU. The CUSO currently serves over 65,000 members and $560 million in combined assets.
During the past year the participating credit unions collaborated closely to research and select a common data processing technology partner to serve as the foundation for their future development, and ultimately landed on the CU*BASE core processing platform. The $156-million Everence FCU in Lancaster, Penn., was the first of the six credit unions to make the switch, and completed the conversion process to an online processing environment in May 2015. The remaining credit unions will convert over the course of the next 18 months. The CUSO’s current strategy includes migrating all six credit unions to a consolidated in-house CU*BASE processing environment in late 2016 or 2017.
As part of their processing agreement, the CUSO members will be using a wide array of core CU*BASE services, including the It’s Me 247 online banking system, e-statements, e-alerts and e-notices, mobile web, mobile text, and CU*Talk audio response.
The project will also incorporate a robust imaging solution, including forms packages, e‑signatures, and a member image portal; a variety of CU*Answers Network Services offerings; and Xtend CUSO partner’s services for call center and back office related tasks.