TAMPA–Cap Com FCU said it has selected Best Innovation Group to "define a digital vision and roadmap to align with its business strategy and allow it to engage members through new channels."
BIG said its Digital Strategy Analysis service will provide Cap Com with an in-depth review of its current web offerings, mobile apps, people, processes, technology, and culture so the credit union can work with BIG to create a Digital Strategy Plan and Digital Roadmap to maximize its digital communications and offerings.
BIG said it created its Digital Strategy Analysis service to help credit unions improve their digital footprints and increase member digital engagement through an analysis that includes current digital offerings, corporate strategy review, organizational and technological capabilities assessments, employee interviews, and member assessments. Results of the Digital Analysis include the delivery of assessments, recommendations, and strategies that credit unions can implement to enhance their digital footprint, the company said.