Chartway Goes in New Direction with Redesigned Branch
NORFOLK, Va.–Chartway FCU has officially opened a branch newly redesigned by NewGround here that represents a significantly different retail approach for the credit union.
NewGround reported it provided design, build, and retail immersion training services to transform the existing 4,800 square foot branch. Teller lines were replaced with a new cash bar to introduce and implement the universal banker concept. Other features include updated employee and member engagement areas, an in-lobby ITM, and automated exterior ITMs where drive-up lanes were previously located.
To remain consistent in branding and design, Chartway FCU’s Norfolk branch parallels what the credit union has done with another branch in the Virginia market, as well as three other locations currently under renovation in its Utah market.
The grand reopening event featured tents for local BBQ catering, other food, games, general credit union information, and information on their charitable foundation, “We Promise.” Despite some rain, a local radio station broadcasted live, and the event had a solid membership turnout.
NewGround employees who attended the grand reopening included Joseph DiAntonio, Javier Fernandez, and Ralph Nelson.
“We were honored to work with Chartway FCU to renovate their existing Norfolk location, and we look forward to continuing to partner with the credit union on future projects,” said Kevin Blair, president and CEO of NewGround.