HACKENSACK, N.J. - Integrated video collaboration technology firm Vidyo today announced that Diamond Credit Union has chosen the Vidyo platform.
Diamond Credit Union said it uses real-time video to let its members conveniently and efficiently connect in-person with knowledge experts across the organization from the majority of its branch locations.
With $560 million in assets and 160 employees, Pennsylvania-based Diamond Credit Union serves Montgomery County, Berks County and Chester County through five branch locations. Diamond Credit Union said it uses Vidyo’s technology to foster relationships and provide its members with a simplified, next-generation engagement experience via expanded access to its organization-wide knowledge base, regardless of individual location.
Diamond Credit Union said it turned to Vidyo to enhance the member experience by recreating the in-branch experience remotely with natural, intuitive, personal communications.
“For example, members can use video collaboration via an in-branch ‘Loan Zone’ to connect face-to-face with Diamond Credit Union’s centralized group of loan experts. They can then quickly and easily apply for a loan through a video call, rather than over the phone, using Vidyo’s content sharing features to view documents together in real time,” Vidyo said.
“Video collaboration is central to our delivering on the core value of unity with our members,” said Diamond Credit Union Vice President and Chief Information Officer James Daly. “The experience already served to benefit a member beyond what was anticipated - a hearing-impaired member was thrilled to utilize lip-reading while on a video call with one of our mortgage officers. The overall feedback since our launch of Vidyo has been outstanding; the platform is simple to use for our members, employees and partners, humanizing our relationships across the board.”
“Video banking is on the rise as it helps credit unions keep the human touch in today’s digital member experience,” said Vidyo CEO Eran Westman.