ATLANTA– FMSI has unveiled what it is calling a major release, including several new enhancements for its Omnix Lobby Tracker solution.
According to the company, the latest release is highlighted by a completely overhauled user-friendly design, with built in responsive elements for both tablets and kiosks—resulting in an improved experience for both visitors and users.
“We are constantly striving to maintain industry leading status for our Omnix Lobby Tracker (OLT) product,” says Meredith Deen, President of FMSI. “With an all new sleek design and several enhancements, we are confident that we have raised the bar to a whole new level with this latest release.”
Along with the all-new design, FMSI’s said its latest Omnix Lobby Tracker release includes the following new enhancements:
- Responsive tablet friendly interface
- Lobby statistics activity summary bar—showing key lobby information no matter where you are in the tool
- Interaction wrap-up functionality—facilitating more accurate recordings of time spent on each product or service performed
- Customizable visitor check-in screen (for kiosks, tablets or monitors)
- Support for Spanish language check-in screen, including list of products and services
- Online check-in feature—allowing visitors to enter the lobby line queue before ever stepping foot into the branch
- Branch Wait Times – organizations can show branch wait times on their web sites
“According to a recent NCR study, approximately 80% of all banking product sales are still closed at a branch,” Deen said. “Our lobby tracker software helps to ultimately professionalize the branch experience for visitors, leading to more opportunities to not only establish great relationships, but also close additional sales.”
For info: www.fmsi.com.