DAVIE, Fla.–Brightstar Credit Union here has selected FMSI’s Omnix Staff Scheduler, Omnix Interactive Dashboard and Omnix Performance Analytics solutions. The $430-million Florida-based credit union will use FMSI’s software to improve its branch efficiency across its seven locations.
“FMSI’s software had exactly what we were looking for when we sought out a software solution that would help us with our branch staff scheduling,” said Dennis Leiva, Vice President of Operations at BrightStar Credit Union, in a statement. “Not only will FMSI’s scheduler help us automate our staffing process, it will also ensure we are not short staffed anywhere in our branch network at any given time, while minimizing excess staffing levels.”
According to Atlanta-based FMSI, the Omnix Suite of Products addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“Additionally, we are looking forward to taking advantage of FMSI’s float employee management capabilities,” added Leiva. “We have two regions where we’d like to have one float employee, per region, staffed at the branch that has the highest need for them on any given day. I’m confident, this combined with the accurate forecast-driven transaction information from the system, will help us achieve our goal of an 80% reduction in excess labor cost.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” said W. Michael Scott, CEO/Chairman of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
Separately, FMSI has released its Salary & Benefit Study for Community Banks and Credit Unions. The FMSI Study is based on a compilation of labor statistics, built from financial institutions all across North America. This year’s study indicates a wide rate variation between both the segmented regions and institution sizes, the company said.
“We are in a unique position in that we have access to data comprised of more than 10,000 financial services employees from over a thousand financial institution branches,” said Scott. “Our Salary & Benefit Study compiles this valuable information and presents it in several different charts, allowing financial institutions to either validate or potentially adjust their unique rates to be more in-line with industry standards.”
The complimentary FMSI Salary & Benefit Study includes the following aggregated salary & benefit (S&B) rates from hundreds of financial institutions:
- Average Hourly S&B Rates per Specific Region
- Average Hourly S&B Rates by Institution Size
- Average Hourly S&B Rates for Part-Time Employees
- Average Hourly S&B Rates for Full-Time Employees
“How the branch is being utilized by account holders has gradually changed over the past couple of decades,” added Scott. “With transactions dropping and staffing levels remaining the same, the inevitable outcome is costly improper staffing in the branch environment. It is imperative for financial institutions to rein in their labor costs, if they want to remain a viable player in the industry.”
For info: www.fmsi.com.