BROOKFIELD, Wis.– Fiserv said it is transforming the mortgage lending process with an “intuitive digital platform, allowing anytime, anywhere engagement.”
“Dynamic technology combined with a responsive design enables a highly-personalized borrower and loan officer experience,” the company said.
Digital Mortgage Center from Fiserv enables digital application access from a desktop, laptop or mobile device, according to Fiserv. Building on the existing capabilities of Mortgage Director, the core of the Fiserv lending ecosystem, and in collaboration with BeSmartee, a digital mortgage point-of-sale (POS) provider, the technology allows lenders to manage pipelines wherever they are, Fiserv said.
“Changing expectations among borrowers and rising origination costs have sent lenders in search of a better way to conduct business,” said Richard Novak, vice president, head of Real Estate Lending Technology at Fiserv. “The digital mortgage provides a streamlined approach to lending and delivers a better borrower experience at lower costs.”
‘Secure’ Communication’
According to Fiserv, digital collaboration ensures secure, omnichannel communication between borrower and lender, with the borrower loan dashboard allowing borrowers to complete the mortgage process from within one system.
“The mortgage loan originator command center provides loan officers digital access to manage pipelines and take an application in person or over the phone from anywhere, while the customer relationship management system is fully integrated with the mortgage point-of-sale platform,” Fiserv said.
The company said Digital Mortgage Center has more than 165 integrations to help streamline the mortgage process and increase efficiency through fee aggregation, a product pricing engine, automated underwriting system, data validation and appraisal.
“Digital Mortgage Center collaboration tools give borrowers full communication access and visibility to make faster decisions and close loans quickly, efficiently and in a streamlined manner via secured communication,” Fiserv said. “Referral partners, such as Realtors and builders, have the ability to track the status of the loan from any device.”
Analytics allow borrowers to see real-time reports from start to submitted application, the company added.
‘Important Milestone’
“Being part of the Fiserv mortgage lending ecosystem is an important milestone for our company, and will offer significant advantages to our joint users,” said Tim Nguyen, CEO and Co-founder of BeSmartee. “With the powerful mortgage point-of-sale tools that BeSmartee brings to market, this integration will make loans easier, faster and more transparent so consumers can have all the right information at their fingertips and lenders can deliver on their promises to the borrower.”