BROOKFIELD, Wis.–Fiserv has released its annual Corporate Social Responsibility (CSR) Report, which details the company’s commitment to its people and “positive impact on communities around the world,” and which provides an update on progress on CSR and Environmental, Social and Governance (ESG) programs.
According to Fiserv, it aligned the information provided in the 2022 report to the Global Reporting Initiative (GRI), the Sustainability Accounting Standards Board (SASB) and the Task Force for Climate-Related Disclosures (TCFD) frameworks, illustrating key actions taken within its established ESG Pillars: Empower People, Advance Communities and Society, Champion Responsible Business Practices, and Invest in Sustainable Systems.
‘Meaningful Steps’
“We continue to take meaningful steps to incorporate CSR and ESG programming into our work with clients, our community engagement, and our philanthropic efforts,” said Neil Wilcox, head of corporate social responsibility at Fiserv. “Creating an environment where people with diverse experiences, backgrounds and cultures can engage, grow, and innovate is a key part of our commitment to our associates and enables us to be at our best for the clients and communities we serve.”
The Highlights
According to Fiserv, highlights of its Corporate Social Responsibility Report include:
Empower People. “Fiserv is committed to developing a global workforce ready for the future and to creating a diverse and inclusive work environment that fosters innovation. In 2022, 37% of its U.S. workforce was diverse in race or ethnicity, an increase of approximately 10% over the prior year.
“The company also increased the percentage of racially and ethnically diverse associates and women associates in leadership positions.
Fiserv is focused on the professional development of associates, providing opportunities that help people build skills at all career stages, including on-the-job learning, education and professional networking, leadership development, and Employee Resource Group (ERG) membership. More than 6,500 associates were active members of an ERG in 2022, with 100 chapters in 17 countries.”
Advance Communities and Society. “Fiserv provides its clients and their customers with innovative offerings that increase financial inclusion, assist the unbanked and underbanked, and provide value-added services that help clients and the communities where they do business,” the company said. “The company’s prepaid card program delivers funds for state and federal government programs, and Fiserv facilitates the acceptance of online Electronic Benefits Transfer payments for the U.S. Department of Agriculture’s Supplemental Nutrition Assistance Program (SNAP).”
Community Engagement. Fiserv said it engages communities through outreach and partnerships, philanthropic donations, humanitarian and disaster recovery relief, and employee engagement and outreach. Since Fiserv launched its Back2Business program in 2020, the company has awarded minority owned businesses more than 1,400 grants in the U.S. and nearly 200 grants in the U.K., totaling approximately $16 million, the company reported.
“In 2022, the company launched a series of Military Entrepreneurship Forums in multiple cities to create connectivity, networking opportunities, and serve as a resource for veteran and military-spouse business owners,” Fiserv said, adding that over the past year, it has continued to expand its relationships with supplier diversity partners and certifiers as part of an initiative to do business with more minority-, woman-, disabled-, veteran- and LGBTQ+-owned businesses, as well as small, local businesses.
Champion Responsible Business Practices. “Fiserv said it recognizes the importance of strong governance as part of its overall ESG strategy. This starts with the board of directors and is embedded throughout the organization. The company’s Code of Conduct and Business Ethics serves as the foundation for ethical behavior across the company, governing associates, as well as business partners, service providers and vendors.
“A comprehensive approach to risk management positions Fiserv to respond to the ever-evolving threat landscape, including cyber events.
Within the company’s global data ethics framework, the enterprise data oversight function is focused on building and growing the processes used to support responsible and ethical handling of data. The responsible use of artificial intelligence and machine learning is the focus of a collaborative effort across the company to establish principles to guide the business in its use of this emerging technology.”
Invest in Sustainable Systems. Fiserv said it is committed to acting as a responsible steward of the environment and operating in a sustainable manner.
“Over the past three years, Fiserv has worked to collect and disclose its greenhouse gas (GHG) emissions. Now, the company has a foundation for measuring the impact of its ongoing GHG and energy initiatives. Work over the past year also has included improvements to data capture processes and the ability to report on additional Scope 3 GHG categories.
“For new real estate projects, Fiserv has prioritized green building design principles. The company’s New York location has been designated LEED Gold and its New Jersey Innovation Center has been submitted for LEED Platinum. Fiserv is also seeking LEED certification for its new Dublin, Ireland, location and will use green building design principles in its planned Milwaukee, Wis., global headquarters.”
Where Report is Available
The Fiserv Corporate Social Responsibility report is available at: www.fiserv.com/en/about-fiserv/corporate-social-responsibility.html
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