HOUSTON– Four more credit unions have moved management of their ATMs over to Dolphin Debit, the full-service ATM management company.
The four credit unions, ranging in size from $15.7 million in assets to $88.8 million, that have made the move include three that are in the ATM Cinch program, Dolphin Debit’s partnership with CU24. The credit unions are:
- Prime Care CU, Norfolk, Va., with 5,439 members and $21.2 million in assets, Mosaic FCU, Harrisonburg, Va., with 4,218 members and $15.7 million in assets.
- Thiokol Elkton FCU, Elkton, Md., with 1,859 members and $21.7 million in assets
- Department of Labor FCU, Washington, with 7,340 members and $88.8 million in assets
According to the company, the Department of Labor Federal Credit Union is a good example of a Dolphin Debit client that made the decision to outsource its ATM management. It has four ATMs – soon adding a fifth – and it turned management of those ATMs over to Dolphin Debit so it could avoid the hassles of maintenance issues and the challenges of software upgrades, the company said.
“Now we can concentrate on our members and not ATM issues,” said Joan Moran, CEO of the Department of Labor CU. She noted that since working with Dolphin, any ATM problems are quickly resolved.
“Many smaller credit unions with only a few ATMs often don’t think of handing management over to an outside provider,” explained Gary Walston, co-founder of Dolphin Debit. “The truth is, there are maintenance and upgrade and other issues at play whether you have one ATM or 15. For any size credit union, it comes down to whether resources are better devoted to serving members or to dealing with the ATMs. That’s why we see credit unions turn to us for relief.”