BROOKFIELD, Wis.–A credit union client of Fiserv is among the financial institutions that have been recognized for their innovative use of technology by Retail Banker International (RBI) at the Retail Banking Conference and Awards 2017. Gesa Credit Union in Richland, Wash., won Retail Banking Security Innovation of the Year for pioneering the use of biometrics in its branches with Verifast: Palm Authentication from Fiserv. Fiserv client Bangkok Bank also won an award.
Gesa Credit Union piloted the use of Verifast: Palm Authentication, a fast, secure and convenient biometric authentication solution based on near-infrared scanning of an individual’s palm vein patterns, according to Fiserv. Gesa reduced the time to authenticate a member in the branch by 93%, speeding up the teller line while enhancing security and improving the customer experience. On a 1-to-5-point scale with 5 being the best, about 99.9% of Gesa members using the solution rated the palm vein technology a 5 on both the registration process and use.