RICHLAND, Wash.–The $1.5-billion HAPO Community Credit Union has selected Corelation as its new core processing provider. The conversion is expected to take place in late Spring 2019.
According to HAPO Community CEO Steve Anderson, the credit union’s current core lacks some of the functionality he and his team want to see to serve members more efficiently. One example is the ability to view the entire member relationship from one screen, the company said in a released statement.
“We feel Corelation’s culture fits ours and they have a reputation for listening to their clients’ needs,” said Anderson in a statement.m“Additionally, their user interface for end-users is more intuitive and easier to learn, which frees up time for the member relationship and also provides efficiencies and a good user experience for staff.”
HAPO Community expects ongoing enhancements as KeyStone matures and the potential for other Corelation clients to help drive what those enhancements are, according to the company, which added that staff is also excited about the ability to track member interactions and service requests in the core.
“Reducing friction is a huge priority for today’s credit unions serving their members and helping their employees work more efficiently. KeyStone’s core technology plays a major role in helping credit unions achieve this goal – which is a primary goal of HAPO Community,” said Corelation President/CEO Theresa Benavidez in a statement. “We are pleased to provide them with a flexible and open core system that will make their employees’ jobs incredibly efficient, resulting in greatly enhanced member service. Our collaborative culture will also enable HAPO to work closely with other KeyStone users – new and established – to discover new possibilities that will ultimately increase their value for their members well into the future.”