HONOLULU–The $1.4-billion Hawaii State FCU has selected the Omnix Lobby Tracker solution from FMSI, a provider of branch software. The credit union will use FMSI’s software to better track employee interactions with account holders and improve their member service experience in seven of their locations, the company said.
“Omnix Lobby Tracker helps credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance with iPad and kiosk integration,” FMSI said.
According to the company, the solution features more than 25 unique service and sales reports, including employee productivity, account holder volume and cross-sell reports, FMSI’s sophisticated application is transforming how financial institutions are managing their lobbies.
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says Meredith Deen, President of Atlanta-based FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."