FALLS CHURCH, Va.– Healthcare Systems Federal Credit Union has renewed its ATM management relationship with Dolphin Debit.
HSFCU serves healthcare professionals in Virginia, the District of Columbia, and part of Maryland. It recently merged with another similar credit union and now has a fleet of 22 ATMs, all located in key hospital sites in the region.
According to the credit union, five years ago it become dissatisfied with its previous ATM management provider and opted for Dolphin Debit.
“We liked the honesty and openness we saw in Dolphin. It was refreshing,” said President Bill Hawkins. “I know it can sound like a cliché, but we really do feel that Dolphin Debit is a partner with us. Anytime we have ever had issues, the service and responsiveness have been great.”
As an example, Hawkins pointed to the time an office building closed down and stranded one of the credit union’s ATMs, but Dolphin quickly addressed the issue and moved the ATM to another site.
Attention to Detail
In addition, Hawkins said Dolphin’s attention to detail frees the credit union’s staff from having to deal with compliance, operations, and ATM monitoring, allowing them to concentrate on more productive, member-focused tasks.
“The credit union also takes advantage of Dolphin’s cash management-compensating balance service that takes all of the burden of daily settlement and reconciliation, further reducing the need for staff involvement,” according to the company.
Dolphin Debit added that although the credit union’s ATMs saw a huge drop-off in usage during the pandemic period due to reduced visitor traffic to hospitals, that usage has rebounded somewhat and the CU plans to expand its ATMs.
Role for Machines
“Not only is there a role for these machines to serve members, but they also offer a physical presence for us and serve as a reminder about our credit union,” he said.
Added Joe Woods, SVP-marketing and partnerships with Dolphin Debit, “Effective management of an ATM fleet absolutely requires responsiveness as well as expertise. That’s why we always strive to respond urgently to our clients’ needs.”
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