RAHWAY, N.J. – Since implementing IMM’s eSignature solutions, Hiway Federal Credit Union (Hiway) has seen its member satisfaction survey scores improve significantly, according to the company. Hiway credits IMM’s technology for creating more convenient member processes and expediting account openings while increasing the credit union’s cross sells.
“In the past, members would fill out a paper application and wait in the lobby for an employee to manually enter the information into our core system,” said Julie Trzebiatowski, director of project management and quality assurance at Hiway, in a statement. “Now, with IMM’s technology, the application process is completely digital. Our staff can better converse with members, and as a result, we have seen an increase in our level of service as well as cross sell opportunities.”
IMM said that with eSignatures, Hiway members have the option to apply for accounts in-branch or online from any location. Instead of mailing in paper applications, they receive the necessary documents from Hiway within the hour to eSign and complete the enrollment process. The credit union has found that introducing electronic documents and eSignatures to new account openings is generating both higher quality and more complete applications when submitted.
The company said Hiway has also reduced expenditures associated with printing paper business materials. Since all documents are now electronic, changes can be made quickly and easily, without having to replace a printed stock of applications across its branches.