SPOKANE VALLEY, Wash.–Following what it said was an extensive RFP process, Horizon Credit Union has selected PSCU to provide it with services and support for its debit and credit card programs and ATMs.
The $2.1-billion Horizon CU, which has 30 branches throughout eastern Washington, Idaho, western and central Montana and eastern Oregon, said it engaged with a consultant to identify a vendor capable of supporting all aspects of plastic card and ATM processing, as well as provide after-hours support to members.
In addition, Horizon CU said it was important the new processor be committed to growth and development and able to quickly adapt to changes in the industry.
‘What Members Expect’
“It was important to identify a partner who could support Horizon’s current card volume and future growth, as well as offer essential features our members have come to expect,” said Horizon Director of Payment Services Wendie Ellis. “PSCU, we found a partner that provides some of the most innovative offerings in the industry, including digital issuance, robust analytics and state-of-the-art fraud detection, all of which we believe will take our card programs to the next level. The fact that PSCU is owned and operated by credit unions was also a big plus – the CUSO really understands credit unions and listens to their needs.”
PSCU will begin providing processing and ATM services in July 2024.
‘Forward-Thinking Innovation’
“Horizon places the same value on providing exceptional service that we do at PSCU, and they share our commitment to forward-thinking innovation,” said PSCU Chief Revenue Officer and EVP Scott Wagner. “We are eager to begin the onboarding process next year and look forward to partnering with Horizon to provide its members with the exemplary service they are accustomed to when working with their trusted credit union.”
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