RAHWAY, N.J.–IMM, a provider of eSignature and digital transaction solutions, announced it added a record number of new clients in 2018; 90 banks and 65 credit unions. According to IMM, the surge was driven by the “demand to deliver a more engaging, enhanced consumer experience on the front-end, while optimizing back-office operations with more streamlined and efficient workflow of processes across the organization.”
IMM said its eSignature and digital transaction technology allows financial institutions to achieve both goals, processing end-to-end digital transactions to deliver modern products and services in a much more efficient, faster environment.
“Across the board, financial institutions are adopting digital processes; they are transforming the customer experience as a whole by shifting away from manual and paper processes,” said Chuck Klein, CEO of IMM, in a statement.“IMM is vigilant about providing the best eSignature and digital transaction solutions on the market today, and we see the demand for digital-based solutions continuing to grow year over year as banks and credit unions adopt electronic processes across the enterprise.”
The company said banks and credit unions also cited IMM’s flexible integration capabilities as a key differentiator and listed it as one of the primary reasons they partnered with the company.
IMM said it has established a strong reputation for delivering seamless interface capabilities with existing business systems such as lending, account opening and ECM/Imaging for archival.
“These financial institutions are implementing IMM’s technology with their existing business systems to simplify the account opening process, streamline loan originations, lending disclosure delivery and digital loan closings,” the company said.
IMM said since its solutions automatically index eSigned documents for direct archival into a bank’s Imaging/ECM system, the product is creating a comprehensive, digital transaction lifecycle “end to end” for the institution.
“Digital transaction transformation delivers a significant value to financial institutions; however, it does require a strategic focus and an investment in time to ensure they can reap the full benefits,” Klein, added. “Technology has enabled individuals to be more connected and empowered, Customers and members are now dictating when, where and how they engage with financial institutions and have set the standard for how we need to engage with them. IMM wants to ensure that we stay on the forefront of innovation with our solutions.”
IMM eSign is now used by more than 900 financial institutions to power millions of eSignatures and digital transactions each month, the company said.