FARMINGTON HILLS, Mich.–MDT has announced the addition of MEA to its partnership program. Building on the industry-leading suite of products offered by MDT, Text Concierge by MEA will bring a new and convenient touchpoint for member service to all MDT clients, the company said.
According to MDT, text-based member service, enabled through MEA’s enterprise solution Text Concierge, will allow MDT clients to engage their members via the standard text app available on mobile phones. The solution also offers the ability to channel other nontraditional communication methods into a single repository for both conversational replies and archive. Working as partners in this offering, MDT and MEA have completed the integration to the Symitar Episys core solution along with installing the Text Concierge solution at MDT. This new offering will provide MDT’s clients with the added benefit of easy access to Text Concierge through existing MDT connections as well as the security benefit of all data being stored at MDT.
“Our partnership with MDT is highly strategic as it builds on the foundation we have laid with Text Concierge in the Financial Industry,” said Ed Rhea, CEO of MEA Financial. “MDT has built a unique and fast-growing model of delivering a full suite of solutions and services to credit unions, and MEA is proud to have Text Concierge included in that suite. Based on the fact that 97% of Americans text daily on their mobile devices, with the average Millenial texting 67 times a day, Text Concierge meets a need by providing members with an avenue to communicate with their credit union in today’s perferred method, which is texting.