MT. PROSPECT, Ill.–Cummins-Allison, a provider of coin, currency and check processing technology as well as ATMs, announced Maps Credit Union in Salem, Ore., has installed its Money Machine 2 self-service coin counters in three of its branches to reduce wait times and improve member satisfaction.
Though many members conduct their business online, those who visit one of the credit union’s eight full-service branches often have more complicated, time-consuming transactions, such as counting coins, the company said.
“When our tellers had to run back to the vault to run coins, it made the wait that much longer,” said Traci Kendall, vice president of branch operations at Maps.
In hopes of shaving two minutes off every transaction that included processing coins, Maps decided to test a Cummins Allison Money Machine 2 with a bin collection system. Instead of spending their time running coins and changing bags, employees simply process the receipts that members bring them after the members run their coins through the self-service machines.
After installing the machines Maps reported it has achieved its objectives.
In addition, the coin machines also help Maps support community events, such as the annual penny drive held by a local school to benefit a children’s hospital. “After the penny drive, the school would actually bring the pennies to our branch in five-gallon buckets,” said Kendall. “They would drop them off and then come back to find out the totals and do the accounting piece. It could take us all day to get through counting all those coins.” With the self-service machines, students can find out how much they have in a fraction of the time because they’re running the coins themselves. Kendall added, “It’s almost as exciting as hitting the jackpot on the slot machine. It makes banking fun.”