SALT LAKE CITY –– In just 10 months since its formation, MaritzCX reported it has completed the unification of its software platform, combining the best customer experience (CX) technologies from Allegiance and Maritz Research to create the new MaritzCX Platform.
“Market demand has pushed us months ahead of the game,” said Jason Taylor, chief technology officer at MaritzCX, in a statement. “We have aggressively expanded engineering and innovation to keep up with the excitement and requests from our clients. We have scaled the platform globally to now handle more than 42,000 transactions per second – that means we can run the world’s largest customer experience programs concurrently without impacting the responsiveness and performance of the platform.”
The SaaS-based MaritzCX Platform is powered by big data technologies that deliver immediate insights for CX programs of all sizes. The platform enables organizations around the world to increase customer retention, conversion, and lifetime value by quickly collecting omni-channel customer information, analyzing the complex data in near real time, turning it into a cohesive view of the customer experience, and making it available to everyone in the organization, the company said. Customers’ data is fully protected locally in their operating country through the use of secure and compliant datacenters, it added.
MaritzCX Platform usage has grown 50 percent since late 2014, supporting more than 1.5 million