KANSAS CITY, Mo.–Mazuma Credit Union has selected Dolphin Debit to manage its ATM fleet.
The company said the decision will allow it to circumvent a “sizable capital investment” while creating opportunities for increased member engagement at branch locations.
Dolphin Debit, a full-service ATM management company, now manages 20 ATMs for the $870-million Mazuma.
According to Dolphin Debit, Mazuma opted to look into outsourced ATM management after experiencing persistent service problems with its previous ATM vendor. In addition, a significant portion of its fleet was reaching the end of its operational life, according to MCU VP-Retail Operations Tim Scheer.
‘Lived up to Expectations’
Most of the Mazuma ATM fleet is at the credit union’s 12 branches, and at some busy branches there are as many as three machines. Dolphin replaced all of them with new ATMs, the company said.
“Dolphin has lived up to our expectations. They are so easy to work with and they are a partner that resembles our culture in every interaction we have,” said Scheer. “What Dolphin offered sounded like something we were ready for. Turning management of our ATM fleet over to them meant giving time back to our branch personnel so they can better focus on building relationships with our members.”
Strong Cash Usage
According to Dolphin Debit, ATMs are a key element of Mazuma’s member service strategy.
“We have a fairly strong cash usage membership within the Kansas City metro area, with a lot of cash withdrawals and deposits,” Scheer said. “We have to meet that need, and we do that through strategic placement of our ATM fleet.”
Added Dolphin Debit SVP-Marketing Joe Woods, “The Mazuma-Dolphin relationship really demonstrates how important it is for a vendor to be a true partner. That attitude of partnership and making client needs the top priority is something that infuses our whole organization.”
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