BAXTER, Minn.–MidMinnesota FCU here has selected the Omnix Lobby Tracker solution from FMSI, a provider of branch software provider. The Minnesota-based financial institution with 11 locations can now better schedule its branch employees with improved data, the company said.
“We’ve been utilizing FMSI’s teller scheduling software to optimize our branch staff for quite some time, but have had a gap regarding our lobby employee activity,” says Missy Borg, Vice President of Branch Operations, MidMinnesota Federal Credit Union. “FMSI’s Lobby Tracker software fills this gap by providing us with the number of members helped, time spent with staff and wait time information."
According to FMSI, the Omnix Lobby Tracker helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With more than 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, FMSI’s sophisticated application is transforming how financial institutions are managing their lobbies.
"When we decided to pursue a lobby tracking system, it was an easy decision for us to select FMSI’s solution,” says Borg. “Our familiarity with the company, and specifically their outstanding service is something we get a lot of value from.”
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says Meredith Deen, President of FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."
For info: www.fmsi.com.