EUGENE, Ore.—The $3.5-billion OCCU here has selected Fiserv’s DNA core system and will migrate to the platform this year.
OCCU serves 270,000 members across 67 counties in Oregon and Washington.
According to the company, the credit union selected DNA due to its “superior technology stack, relational database and extensible platform.” DNA will enable enhanced digital functionality and application programming interfaces (APIs) for internal and third-party integration, the company added.
“We are committed to meeting the changing financial needs of our members,” said Ron Neumann, OCCU president and CEO. “With DNA from Fiserv, we will onboard robust digital solutions to support delivering exceptional service to our members, and equip our team with member-centric technology so they can provide added value to our growing membership.”
‘Humanized’ Experience
Added Brian Alfano, OCCU chief digital officer, “OCCU is focused on offering a humanized digital experience that maximizes financial wellness for our members and ensures we can move with them to where they need us to be. It was critical for us to find a partner who understood we were looking for more than just the latest technology; Fiserv is helping us enable our members’ financial journeys.”
According to Fiserv, DNA is a “modern core account processing platform with an open architecture that makes it easier for financial institutions to integrate other solutions, bring products and services online quickly, and add new capabilities using downloadable DNAapps from the DNA AppMarket.”
The company further said, “DNA also provides a 360-degree view of accountholder relationships that enables financial institutions to deliver personalized service and more relevant offerings.”
Other Solutions Selected
In addition to DNA from Fiserv, OCCU has also selected integrated teller capture capabilities, targeted multi-channel marketing, dynamic account statements, automated accounting functions and an end-to-end solution to streamline wire transfers, Fiserv said.
“The right technology can have a significant impact on the member experience,” said Chris Van der Stad, general manager of DNA at Fiserv. “Embodying its philosophy of people helping people, OCCU is investing in the lives of their members with this move to a customizable member-centric platform.”
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