ORANGE, Texas– Sabine Federal Credit Union has converted the last of its ATM fleet to Dolphin Debit, the full-service ATM management company.
Following the expiration of its last contract with another ATM provider, Sabine FCU moved its fifth machine under Houston-based Dolphin Debit’s management, the latest step in a more than 10-year relationship, according to the company.
The $180-million credit union began working with Dolphin Debit in 2006 via some shared ATMs at Murphy fuel stations, where Dolphin Debit has an exclusive relationship in Texas and elsewhere.
“All our ATMs are owned and serviced by Dolphin, and we have a lot fewer headaches now,” said Kenita Dougharty, President and CEO of Sabine FCU, in a statement.
Dougharty said Dolphin Debit’s compelling customer service was a big factor in the expanding relationship. “Dolphin knew who we were and they were courteous and quick to respond. When we called, we got action,” she said.
“Sabine Federal Credit Union is similar to many of our credit union customers in that operational simplicity is very important to them,” said Gary Walston, co-founder of Dolphin Debit. “For them, maintenance and other ATM issues are distractions, when they would much rather concentrate on keeping their members happy.”