BOWLING GREEN, Ky.–Service One Credit Union has turned over management of its ATM fleet to Dolphin Debit, saying the move will improve members’ access to their money at all times.
The $277.5-million credit union, which has more than 16,000 members, said the move includes replacement of six existing ATMs.
Service One decided in 2022 on a new ATM strategy, according to Michelle Dyer, SVP/COO. The top priorities were reduced ATM downtime, improved member service, and cost savings, she said, noting that “ATMs are very important to our members having access to their funds during off hours and on weekends. This helps us to provide a better member experience.”
Dyer added that prior to the decision to work with Dolphin Debit, “We considered other vendors, and decided that Dolphin offered the options that worked best for us.”
According to the company, since the credit union started working with Dolphin Debit, not only has the credit union achieved its reduced downtime objective, it has welcomed Dolphin’s attentive client service.
“Dolphin has been responsive and willing to work with us on any issues,” Dyer said. “And we do like the available reporting.”
Added Joe Woods, SVP-marketing and partnerships with Dolphin Debit, “Outsourcing ATM management has worked well for Service One as it has for so many other credit unions. Turning that over to Dolphin Debit allows these institutions to focus on more strategic concerns, leaving the day to day fleet management to us.”
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