REDONDO BEACH, Calif. – POPin Video Banking Collaboration, an interactive mobile video banking solution, announced its adoption by South Bay Credit Union, which the company said is seeking to maximize the member banking experience through on-the-go mobile video services for its 7,300-members.
"South Bay's visionary leadership continually demonstrates that its members come first,” said POPin Video Banking Collaboration founder and CEO Gene Pranger, who created the concept of video banking in 2008 and now POPin as the completion of that vision, according to the company. “The addition of POPin is a game changer for SBCU, providing face-to-face interaction with live representatives straight from consumers’ smart phones.”
Ushering in a new era of self-service, the company said the POPin Video Banking Collaboration enables face-to-face video chat and simultaneous collaboration between financial institutions and their customers across all digital channels. Through this patented technology, on-the-go members can access branch services and complete nearly all banking needs via the web, personal mobile devices, or branch-based video, removing the need for either party to be in a physical branch or office.
“At South Bay, we’re proud to further the credit union difference by offering the very latest in financial services,” said South Bay Credit Union CEO Jennifer Oliver. “POPin is expanding our reach and ability in a nearly unlimited capacity to serve and assist our members in realizing their financial goals, on their own terms.”
The company said POPin Video Banking Collaboration’s Customer Communication Center plugs directly into the backend of existing systems, providing financial institutions the tools they need to serve their members and improve performance and management through streamlined communication and analytics. The platform can also supplement internal branch communications, staff meetings and training sessions though face-to-face mobile video connection and collaboration.