CENTERVILLE, Ohio–Support EXP has launched “Net Referral +CX,” which is said now provides “actionable analytics” in real time.
“Time is money. With actionable analytics, leading indicators vs. lagging indicators combined with a real closed-loop selling process, you’ll swiftly reverse attritionby converting passives and detractors into promoters; create targeted promotional activities; transform service and sales effectiveness for customer engagement; sustain loyalty and predict future loyalty - and position your credit union to outperform the market,” the company said.
Among the benefits:
- Get deeper insight about your customer's satisfaction and preferences so that you can create a seamless ‘customer experience’ based on ‘what they want and when they want it’.
- Use analytics and business intelligence so that you can link the correlations between your customers' overall satisfaction to loyalty, wallet share and revenue.
- Initiate a scalable, cross-selling initiative with an advanced alert tracking follow up system so that you can improve product and service penetration and sales.
- Deploy a customized integration strategy with a set of best practice benchmarks so you can strategically align your organizational staff to KPI’s and measureable, actionable, objectives.
Support EXP said that within three to five months credit unions using the solution will “significantly impact” their retail portfolio by creating loyal members and deepening walletshare.